3.7 Consumer Protection in E-Commerce

The consumer's online risks: the information's asymmetry (the product's-and-the seller's unverifiability (the fake-review's-and-the dark-pattern's faces)); the payment's risks (the fraud- and-the non-delivery); the redress's problem (the cross-border seller (the platform's dispute craft)); the craft's response: the pre-contract information's duties (the disclosure's requirements); the cooling-off/return rights (the withdrawal's craft (the Consumer Protection Act 2075's faces + the E- Commerce Act 2081's online specifics (the functional describe))); the platform's liability's faces (the marketplace's-and-the seller's responsibility division); the ODR's promise (the online dispute resolution (the platform's internal systems (the consumer's forum's access))).