8 C. Conference calls (and video-conferences)

1. Roles: a chair (agenda, turns, timekeeping), participants (name themselves before speaking), a note-taker.2. Protocol: join 2–3 minutes early; identify yourself on entry ("This is Sita from the office — good morning all"); mute when not speaking; speak to the point ("On item two, our position is…"); use names ("Anil, could you take us through item 3?"); end with a summary of decisions and owners of tasks.3. Video additions: camera on for meetings, dress as for the office, neutral background, look at the camera when making key points, chat-box for links — post-pandemic, this is now standard professional behaviour in Nepal too (courts and firms run remote hearings and meetings).4. Always follow up in writing — "As discussed on today's call…" — the call aligns; the email binds.