6.6 Client Management and Confidentiality

The client-relationship's-management: the expectations-set (the honest-timeline (the realistic-outcome (the overpromise-no (the U4.3's-own-returned)))) + the communication-routine (the updates-proactive (the calls-returned (the silence-the-complaint's-seed (the bar-council-file- the-destination)))) + the difficult-clients-handled (the non-paying (the boundaries (the withdrawal- the-U2.1.5's-own-rules (the dignified-exit)))) + the client's-information-system (the CRM-lore (the contacts (the history (the modern-firm's-memory)))); The confidentiality's-management (theU2.1.1's-institutional-side): the need-to-know-within-the-firm (the files-accessed-only-by-the- team (the gossip-no (the staff-trained-and-bound))) + the physical-and-the-digital (the locked- cabinets (the encrypted-systems (the email's-discipline (the wrong-recipient-the-classic-disaster (the double-check-the-cure))))) + the departures (the leaving-lawyer (the files-stay (the clients'- choice-respected (the former-firm's-confidentiality-continues (the U2.1.3's-echo))));