6.4 Strategies for the Safeguarding and Advancement of Consumer Rights

1. The education-and-awareness strategy — the consumer literacy (the campaigns, the school faces, the media).2. The complaints' accessibility — the easy filing (the written applications, the online portals — the Department's e-complaint faces), the helplines.3. The monitoring-and-inspection strategy — the market's surveillance (the sampling, the lab tests, the publicised results).4. The standards-and-certification strategy — the NS mark's promotion (the mandatory standards' list), the labelling's enforcement.5. The collective-action strategy — the consumer organisations' empowerment (the recognised associations' roles).6. The dispute-resolution's modernisation — the mediation-and-fast-track faces (the settlement's encouragement).7. The e-commerce's discipline — the digital market's rules (the platform's duties, the returns- and-refunds' culture).